Terms of Service

Thank you for visiting our website. This document is our Terms of Service (i.e. “Agreement”) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use, access this website, or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time, and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Orange County Cleaners L.L.C may also mean “We,” “Us,” or “Our.” And Customer or Client may also mean “You” or “Your.”

Orange County Cleaners L.L.C is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.

Cleaning Services

Orange County Cleaners L.L.C provides professional residential and other cleaning services.

When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a one to two (1–2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

Text Message Consent and Opt-Out

By scheduling a cleaning service or interacting with our company, you are opting in to receive text messages from Orange County Cleaners L.L.C regarding appointment reminders, updates, and promotions.

Opt-In Message: You have successfully opted in for messages from Orange County Cleaners L.L.C . Reply STOP to unsubscribe.

Opt-In Keywords: Subscribe, Start

Opt-Out Message: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Opt-Out Keywords: CANCEL, END, QUIT, UNSUBSCRIBE, STOP, STOPALL

Help Message: Reply STOP to unsubscribe. Msg & Data Rates May Apply.

Help Keywords: HELP, INFO

If you wish to stop receiving text messages from us, you may opt out at any time by replying to any message with the keyword STOP . Please note that opting out of text communications may result in missing important service updates or notifications.

Scheduling and Confirmation

Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.

The Customer is expected to be on the premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.

If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $100.00 lockout fee.

Appointment Window: Our Company permits a one-to-two-hour arrival window due to unforeseen events (i.e., traffic, weather, etc.) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

Payment

Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Payment Options and Discounts:
We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly, or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal, or you can call or email us for a custom quote.

Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis, and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.

Contact Information

You can contact OrangeCountyCleaners LLC at:

Email: [email protected]

Phone: +19496079125